FAQs

We offer three distinct paper types for your box designs. Each material type is strikingly different from the other and serves a variety of ways to elevate and celebrate your brand's packaging. These materials include:

• Kraft: A traditional brown paper perfect for darker colors.
• Essential White: A matte finish white paper complete with a soft feel.
• Magic White with HD Print: A semi-gloss white paper for an enhanced, eye-catching shine.

We recommend you experience Box Genie's offering first-hand with a pre-designed Sample Kit.

Every packaging project we produce is completely custom in its nature. Your design is enhanced based on your paper type selection. As a rule of thumb, we recommend the following basic guidance:

• Kraft: Ideal for an organic look and feel. Kraft holds dark colors especially well. Even lighter inks will print a few shades darker.
• Essential White: Perfect for a softer look with its matte finish. Essential White is a more cost-efficient approach to quality print and color.
• Magic White with HD Print: Your best choice for print and color richness. Please note that Magic White has a semi-gloss finish.

Box Genie is proud to be a subsidiary company of Vanguard Packaging -- one of North America's most sustainable packaging companies.

• Materials: We selectively source 100% American-made inks, papers, and other materials.
• Production: Our equipment contributes zero hazardous air pollutants with use of odorless, water-based inks and omitting UV-reactive chemicals.
• Operations: Located 160 feet beneath the earth, our state-of-the-art geothermal Kansas City facility was developed to reduce our environmental footprint.

Box Genie offers High Definition (HD) print for boxes made of our Magic White paper type. HD print uses small, targeted ink dots. This technique renders crisp, clean imagery along with consistent, precise color.

Our team highly recommends HD print for designs containing photos, swaths of color, and gradients.

Yes! We are proud to print and produce your box project entirely in America. All aspects of Box Genie's manufacturing process are within our geothermal Kansas City facility.

With our strategic location, orders are able to quickly ship across the United States leading to shortened lead times.

Our facility is strategically located in America's heartland -- Kansas City, Missouri. Eligible orders are produced in 12-14 business days. We count business days as Monday through Friday excluding major US holidays.

After your order is fulfilled, you will receive a shipping notification via email. This email contains your tracking information. After your project is shipped, most orders are delivered in just 3-4 business days.

Note: Please allow 24-48 hours for your tracking status to generate after you receive your shipping notification. Shipping notifications are created when delivery labels are generated.

Any project revisions must be submitted within 1 business day after order placement. We count business days as Monday through Friday excluding major US holidays.

Changes will incur an additional fee once your project has entered our production process.

Please reach out to one of our Customer Service team members via live chat or email (help@boxgenie.com) ASAP.

Order confirmation emails are sent immediately upon checkout completion. This email is your notification that your project has entered the processing queue.

Eligible orders are produced in 12-14 business days. We count business days as Monday through Friday excluding major US holidays. You will receive a shipping notification email once your packaging project is fulfilled.

Please reach out to your dedicated Box Genie representative for ongoing updates. Or, speak to one of our experts via live chat or email (help@boxgenie.com) for details regarding your order status.

Yes, Box Genie offers rush production services. Please call one of our experts directly (816-414-3000) ASAP to get your project prioritized in the queue.

Rush production comes at an added cost. In addition to this service, our team strongly recommends upgrading to expedited shipping. Expedited shipping will shorten final delivery timelines.

We have no limit to our maximum box unit quantity. Please give us a call (816-414-3000) or send a live chat for quotes of 1,000 units or more.

For higher volumes, please connect with one of our enterprise specialists.

Yes, our team will work with you to accommodate large and bulk orders.

Please reach out to our team via phone (816-414-3000), live chat, or email (help@boxgenie.com). A specialist will provide you with pricing and shipping options based on unit quantity that best suits your budget.

No, Box Genie orders do not incur setup fees or any other hidden costs. Your price is displayed in real-time on our website. Live pricing is reflective of box quantity and specifications.

Shipping costs are displayed at checkout based on the size of your order. Please reach out directly to our team via phone (816-414-3000), live chat, or email (help@boxgenie.com) for help with shipping options.

Easily reorder boxes from a previous project from your Box Genie account. Login to your account and navigate to "My Orders".

Select "Reorder" to begin the checkout process.

This number is automatically added during the manufacturing process and is referenced by our internal team through various production phases. Don't worry, this identifier won't have any impact on the unboxing experience! It's printed on a non-visible panel of your box and won't be seen upon assembly.

Reset your Box Genie account password by clicking "Forgot Password" on the Login screen.

Change your password at anytime in the "Change Password" section of "My Profile".

Yes, we create custom box inserts for a variety of products. Schedule a free consultation for your custom product inserts.

Our team is here to help. Please reach out at your earliest convenience via one of our support channels:

• Phone: 816-414-3000
• Live Chat: Select the chat icon at the bottom of your screen
• Email: help@boxgenie.com

Box Genie produces 100% custom-made inserts and boxes. Please reach out to our team immediately for damaged units, defective items, or structurally unsound boxes. Defective units are deemed as those that do not adhere to the submitted artwork or specifications.

• Phone: 816-414-3000
• Live Chat: Select the chat icon at the bottom of your screen
• Email: help@boxgenie.com

Note: Notice must be made within 10 days of receipt of your order.

Yes, you can estimate shipping costs by continuing to the checkout page.

1. Select your box style (mailer, shipping, triangle, or one-piece folder).
2. Enter your box dimensions and quantity.
3. Proceed to checkout and input your full shipping address and phone number.
4. Choose "Get Delivery Options".

Now, you'll see all available shipping options, costs, and transit times.

Note: These estimates are free and do not require payment information.

Yes, you can place your order with rush shipping.

Please reach out to your dedicated Box Genie account rep. Or, reach out to a member of our team via phone (816-414-3000), live chat, or email (help@boxgenie.com).

All boxes ship flat (unfolded). This ensures the lowest shipment cost and product integrity.

Your items may arrive in more than one box.

Orders with multiple different items (e.g. a set of mailer boxes and a set of shipping boxes) are not guaranteed for combined shipping. Please reach out to one of our on-site experts (816-414-3000) for order status and delivery questions.

All Box Genie orders are made in our Kansas City, Missouri facility. On average, you may expect your orders to arrive in 3-4 business days after fulfillment (a production timeline of around 12-14 business days).

Box Genie ships domestically (USA) and to its provinces. We do offer shipment to Canada.

For projects shipping outside of the United States, please connect with us over the phone (816-414-3000).

At this time, orders shipping to multiple destinations require to be ordered separately.

Please reach out to our team to help you coordinate your shipments and lock in the lowest cost associated with your delivery.

LTL (Less Than Truckload) freight delivery is a shipping method elected for larger quantity orders. If your Box Genie order ships LTL the boxes will arrive flat, stacked, wrapped, and secured onto a 48 x 40 inch pallet. The pallet is contained in a cardboard cap and then wrapped in industry-standard plastic wrapping for added protection.

LTL freight does not include guaranteed transit times, inside delivery, unpacking help, or pallet relocation such as movement to an alternative floor.

Please note that the shipping price displayed at checkout is not inclusive of additional services such as lift gates and inside delivery. Please reach out to a member of our team (816-414-3000) for quotes regarding additional delivery services before or immediately after order placement.

Box Genie ships LTL freight for larger quantity orders. Please call (816-414-3000) to accommodate special delivery instructions.

We can provide an estimated delivery date. Freight shipments travel via trucks in 2-3 day lane ranges. For example, your Box Genie order is placed with a 1-3, 2-4, or a 5-8 day lane service.

Please note that these days are business days. We count business days as Monday through Friday excluding holidays.

No, our friends in the carrier industry do not deliver to PO Boxes. Please consider this at checkout and input your street address for delivery.

We're here to help! In the case that your boxes arrived with carrier damage we will gladly submit a claim on your behalf. To begin the claims process, we will need the following information:

• Photos of damaged outer packaging from all 6 sides
• A photo of the shipping label
• Photos of the contents
• A description of the shipping damage

Note: The claims process can take up to 7-10 business days. After the claim approval, Box Genie will extend a refund or apply a credit of an equal amount to a future order.